Return Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Returns
You have the right to return any product purchased from Fior & Rose within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.

For pillow cases, our extended return policy allows you to return the product within 30 days of the delivery date. The same general return conditions apply. If the pillow case is part of a bundle order, refer to the bundle return policy for specific instructions.

contact fiorandrose1@gmail.com for assistance

Initiating a Return:

  • To initiate a return, please contact our customer service team at fiorandrose1@gmail.com
  • Provide your order number, a detailed reason for the return, and any supporting images if applicable.

Return Costs:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (color or size). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.

Return Orders with Issues: Damage/Wrong Color or Size
Products that are incorrect, defective, or damaged during transit are eligible for returns. The item must be in its original, unused condition and packaging. Upon reviewing your request, we will issue a Return Authorization (RA) number along with instructions on the return process. Please make sure to ship the return within 14 days of receiving the RA number.

Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, as per your preference.

Exchange Request
Exchanges are only applicable within the specified return period, typically within 30 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.